For residential accounts:

• an individual at least 21 years old
• an owner of the property where the service connection will be installed OR an occupant of a property who must get the consent of the property owner to apply for a service connection with MIW (both owner’s name and occupant’s name will appear as account name)
• a customer of good standing or without any unsettled accounts from a previous service connection or occupying a property with an unsettled water bill
• someone owning only one service connection per household
• an occupant of a household (as defined in the customer handbook)

For commercial accounts:

• applicant must have a secretary’s certificate indicating him/her as company’s representative;
• or the owner of the property where the service connection will be installed OR an occupant of a property who must get the consent of the property owner to apply for a service connection with MIW (both owner’s name and occupant’s name will appear as account name)
• a customer of good standing or without any unsettled accounts from a previous service connection or occupying a property with an unsettled water bill

For residential accounts:

• completely filled out application form
• signed Terms and Conditions
• government-issued ID card or certificate with photo and signature
• building permit
• lot title/tax declaration or notarized waiver

For commercial accounts:

• the same 5 documents required for residential accounts
• lot title/tax declaration
• business permit
• lease contract (if renting building/space)

* MIW may change the requirements as needed

The applicant must attend the Customer Orientation Seminar conducted every Wednesday, 2:00 o’clock in the afternoon.

MIW will not approve or install the application when the applicant has an unpaid bill from a previous connection registered under his/her name.

Submit any of the following:

1. Death certificate (if the owner is dead)
2. Waiver of Rights
3. 2 Government-issued IDs
4. Lot title/Deed of Sale/Deed of Donation/Tax Declaration/Lot Award/Contract to Sell, if applicant owns the lot
5. Proof of billing
6. Certificate of Attendance in Customer Orientation Seminar
7. Receipt of full payment of outstanding account, including current bill

The minimum fee for those who have existing lines without the need for excavation is Php 6,720.

Applicants that require excavation for a new line need to prepare a minimum of Php 11,200.

Note: these are minimum prices and may vary depending on the assessment to be conducted by our team.

Your account with MIWD will be transferred to MIW, provided, you have signed a new contract with MIW for the transfer of your water service.

On average, the process takes about 3 weeks from application up to installation.

Applicant must fill-up application form for Senior citizen Discount Privilege at the Commercial Division with the following documents for verification of qualification:

1. Proof of Identity (OSCA ID)
2. Proof of Account Registration (water bill)
3. Proof of Residency (Barangay certification)

• for those not paid for at least 2 consecutive billing periods after the lapse of the due date
• voluntary applied for service closure due to no occupant, transfer residence , no water or demolished area.
• temporary closure due to no water, fire victim, area has water contamination or odorous water
• for service connections failed to settle compromise amount apprehended for illegal connection.

Submit the following for temporary closure of account:

1. Certification from account owner why he/she wants to close his/her account temporarily.
2. Sketch (Residence Location)
3. Copy of valid ID

1. Settle all outstanding accounts.
2. Submit all the requirements for reconnection of service connection:
   • Completely filled up application form
   • Copy of 2 valid government issued ID
   • Sketch (location of residence)
   • Proof of Billing
   • Lot Title or Contract to Sell
   • Receipt of payment of arrears (if there is) and reconnection fee

MIW will reconnect the following service connections:

• service connections that are temporarily disconnected
• when all water fees and penalties are paid

For the convenience of consumers, reconnection is done as soon as payment is made.

Only consumers whose residences/buildings were found, after verification, to have been abandoned or demolished are exempted from paying the fees if they apply for a reconnection within one month from the disconnection of their service connections.

The water meter will be pulled out for permanent disconnection two months after the temporary disconnection.

This shows that you have a leak.

Your water meter may be defective.  You can request for  a water meter test at the office.

Only when the existing water meter is defective.

Other than reporting this in the office of MIW, you will also have to report the incidence to the nearest police station in the locality for blotter reporting.

1. There’s a leak in your water line or plumbing fixtures.
2. Frequent flushing of toilet fixtures
3. During occasions in the family, such as fiestas, wake of dead household member, birthdays, etc.

1. No reading due to buried water meter
2. Blurred water meter
3. Water meter cannot be located

This is usually credited to your next bill.

MIW sets a reading date, due date and disconnection date every month for every zone (group of consumers in an area). Consumers are advised to refer to their due dates indicated in the bill.

MIW consumers are billed every month based on the approved tariff.

Failure or refusal to receive the bill is not a valid ground for non-payment and non-disconnection of a service connection.